FAQs

Your service area is very small, will you still deliver to me?

We focus on the northwest valley because of the distance between these zip codes and established rental companies means these communities are underserved by the market. If you are south or east of our service area, Campsite Outfitters (no affiliation) may be able to take care of you! Click the map to enlarge and confirm your drop off location is in the service area.

Does someone need to be home during the delivery window?

Yes, someone 16 years old or older will need to sign that they received all the items on the rental list.

Can I pick up or drop off at your location instead of having you deliver it to me?

Delivery and pickup are a large part of our value proposition and we don't maintain regular storefront hours for customer interaction. If there are circumstances that require changing plans that impact the agreed-upon collection time, call us as soon as possible to discuss alternative plans.

I can buy most of the gear for the same price of a week-long rental.

For some of the accessories and tents, that is probably true. We hope that our customers find value in not having to store and care for these items long-term and that the convenience of not having to prepare and/or clean the gear is a desirable service we provide.

Will you help me install the rooftop storage box if I rent it?

Absolutely! However, you will need to ensure your cross bars are mounted securely to the vehicle and the gear load is within the maximum allowable weight specified by the manufacturer. Campsite Prep is not responsible for damage caused by usage in a manner that does not adhere to the manufacturer's guidelines.

Do you rent gear for corporate events?

Our gear selection is tailored towards single families. Groups typically need larger cooking setups and griddles than what we have available. That said, there is no reason why a business couldn't rent a package or two and use for whatever event they wanted.

What happens if I damage something while camping?

We really do strive to remove barriers to getting outdoors. We don't charge a security deposit and we know things happen when you're camping (especially with kids!). Our ask is just to let us know what happened so we can fix or replace it for the next renter. If the damage is caused by negligence, we'll likely ask that you replace the item(s) but to do anything more only enriches the lawyers and doesn't help business. Our official policy is asking customers to be a good steward of the gear, and be honest if something is damaged. Accidents happen.